Account Administrator

Job Description: Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. FM Affiliated specializes in commercial property insurance for the middle market. It's what we do. The depth and breadth of our expertise and superior underwriting is second to none. We are skilled in anticipating the unique needs of this market. We constantly explore new ways to expand and tailor coverage to meet our brokers' and clients' ever-evolving business needs. This refined focus has allowed FM Affiliated to become an international presence in middle market property insurance spanning five continents. As a member of the Insurance Product Delivery team supporting Client Service Teams, this position is accountable for creating property insurance policy contracts and billing documents in compliance with corporate and country specific requirements. This includes validating and reconciling client information necessary to prepare new accounts, renewals, endorsements, and cancellations; composing/building the policy terms and conditions; processing the financial and corporate required information and delivering outstanding service to clients and brokers in coordination with the Production Underwriters and other team members. Under the direct supervision of more experienced Account Administrators, acquires the knowledge and skills required to handle accounts independently. Composes/builds and issues new, renewal and endorsement policy documents in accordance with Production Underwriter quotes and in compliance with underwriting, processing, country and statutory requirements. Enters and manages prospect/client data and financial information in various systems. Captures all limits of liability, sub-limits, deductibles, rates, and any other required information. Populates the appropriate billing system through the creation and issuance of accurate invoices and/or provides billing instructions to worldwide issuing offices. Prepares Excel premium allocation spreadsheets as requested. Provides guidance and technical assistance to the Account Teams on the current processing requirements and liaises with internal offices worldwide to ensure accurate and timely service on accounts and to achieve company and operational objectives. Develops diverse knowledge of all protocols related to global products and services. Responds to broker inquiries in a timely manner and/or involves other appropriate personnel where necessary. Maintains organizational, contact and document distribution information for assigned accounts. The successful candidate will enjoy working in a fast-paced environment and will maintain constructive and harmonious relations with all internal and external customers. Works to provide back-up to other Account Administrators during absences and as capacity allows. Qualifications: High school diploma (college degree is desirable!) Minimum 2 years work experience in an office environment, preferably in an insurance or related work environment Attention to detail and proofreading skills Strong problem-solving capability Advanced computing skills, particularly Microsoft Word and Excel Strong math proficiency and analytical skills Strong organizational skills with ability to plan and prioritize tasks to meet timelines The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time. FM is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.