| Job Purpose | • To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition • To ensure the processes and policies are adhered to in the field |
| Duties and Responsibilities | PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) • Managing area level allocations, portfolio, resolutions, revenue & capacity matrix • Tracks daily movement of numbers in accordance with DRR and meeting the area level target • Monitors target vs achievement, reviews with the RO's regular intervals • Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements • Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically • Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management • Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive’s deployment and productivity • Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities – brokers or documentation for Identifying fraud, initiates legal action through RCU • Coordinates with inter departments issues and get the solutions within TAT • Plan, monitor and encourage the vendor performance by using motivational non-monetary tools • Evaluate team’s weakness and strength and translates the performance to an aspirational level • Conducts monthly reviews of collection performance; discusses with ACMs / RO's previous and current months numbers; Plans for final numbers • Meets, assesses new agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agencies, DCAs, SMAs after discussing with RO's, and after providing them adequate opportunity to improve; coordinates with legal and other teams, and with RO's, to ensure agency-related changes are made smoothly • Based on future volumes forecasting at the location level, pre-planning of agency business plan • Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level • Shortlists candidates to consider for RO roles; Meets, assesses candidates for open RO positions, recommends for hiring • Meets and listens to RO's to understand their challenges and issues - addresses them and escalates other issues as relevant, keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances • Builds and maintains relations with peers in Sales & other teams coordinated with; Stays aware of their challenges and conveys own to them • Grooming team members to take over the future roles • Ensuring engagements with team members at regular intervals and keeping the team highly motivated 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) • Manpower attrition (on roll & off roll) |
| Required Qualifications and Experience | SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a) Qualifications – Graduate / MBA b) Work Experience – 3 to 5 years |