| Job Purpose | Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location |
| Duties and Responsibilities | • Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing. • Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers • Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP • Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process • Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 – 500 customers • Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP. • Carry out end use monitoring of loans as per the process • Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model. • Create a daily report of tasks planned and executed and submit to Branch Manager. • Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule. • Ensuring critical parameters like lead to login are executed as per matrix . • Maintain centre meeting discipline, follow SOPs and code of conduct |
| Major Challenges | • Quality sourcing and achieving targets as defined • Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers • Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio |