Fraud Specialist

Position Purpose

The Fraud Specialist is responsible for detecting, investigating, and preventing fraudulent activity across the credit union’s products, services, and delivery channels. This role ensures member accounts are safeguarded through proactive monitoring, thorough investigations, and member education. The Fraud Specialist works closely with internal teams, law enforcement, and external partners to minimize losses and protect the integrity of the credit union.

Duties & Responsibilities

Assumes responsibility for Financial Crimes detection and prevention:

• Monitor fraud detection systems, alerts, and reports for suspicious account activity, unusual transactions, and potential account takeovers.
• · Conduct timely investigations of suspected fraud, including but not limited to check fraud, wire/ACH fraud, identity theft, and cyber-enabled fraud, account fraud, and identity theft.
• · Collaborate with members to verify transactions, resolve fraud cases, and provide education on fraud prevention best practices.
• · Prepare documentation, case files, and reports for management, auditors, and law enforcement agencies.
• · Support recovery efforts.
• · Maintain up-to-date knowledge of fraud trends, scams, and regulatory requirements affecting the credit union industry.
• · Partner with branch staff, operations, and compliance teams to strengthen fraud detection and prevention strategies.
• · Participate in training staff on fraud red flags, detection procedures, and member interaction best practices.
• · Assist with regulatory reporting requirements as needed.
• · Participate in industry events as needed.
• · Assist all levels of the organizations with fraud risk reviews as necessary. 

Assumes responsibilities for related duties as required or assigned.

Skills & Qualifications

Education/Certification & Experience:

• Strong process improvement and risk mitigation skills
• Clear, professional, and courteous communication abilities
• Self-motivated and goal oriented
• Skilled in using diplomacy with members and maintaining confidentiality
• Excellent telephone etiquette, organizational, and time management skills
• Must maintain a satisfactory credit record and be bondable
• Associate degree, completion of a specialized course of study, or equivalent experience required; experience in the financial services industry preferred
• Ongoing professional development and job-related certifications required

Skills/Abilities:

• Finger Dexterity: Ability to make small, precise movements such as typing, picking up small objects, or pinching fingers together.
• Talking: Frequent communication required to clearly and accurately convey detailed or important information.
• Hearing: Sufficient to hear normal conversations and receive standard information.
• Repetitive Motions: Regular use of wrists, hands, and fingers.
• Vision: Average visual acuity needed to review documents, products, or operate standard office equipment.
• Physical Strength: Primarily sedentary work involving sitting most of the time; occasional exertion of up to 10 lbs. (typical of office environments).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities  

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)