Bed Management Specialist - Part-time (8hrs/week)

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
2 years related experience. Experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening and charge posting. (Required)

Functional Accountabilities
Technical Responsibilities

• Assign beds to patients in accordance with established criteria in the “Accommodation Policy”.

• Change the accommodation code for all transfers that cannot be accommodated (i.e. A request for transfer is received for an ICU patient for an IMC bed but patient cannot be moved. Accommodation code must be changed in the HBOC/Star Application.

• Assign beds within 15 minutes of patient’s arrival to floor4 . Notify AD of Direct Admissions Update Cerner Application when an Emergency Room Patient is admitted.

• Communicate with the AD/Unit if unable to accommodate patient within 15 minutes.

• Collaborate Insurance Verification to insure reimbursement criteria are met (i.e. evs, rte, faxing face sheets).

• Refer direct admits to Insurance Verification for processing.

• Contact AD in regard to inpatient transfers from other hospitals.

• Respond to telephone request for beds and complete information on Request for Admission Forms. (I.e. date and time of request, time bed assigned reason for cancellation, contact person).

• Admit NICU babies as quickly as possible

• Maintain waiting list of patients to be admitted. (Keep physicians and patients aware of admits status

• Complete Quality Assurance (QA) Reports on a daily basis. (i.e. RMB charges and outpatient in bed 23 hours, monitor OPO bed in the ED).

• Ensure all applicable Admission forms are completed in their entirety.

• Function as a Registrar when requested.

Customer Service

• Meet or exceed hospital/department. “Service Excellence” standards as outlined by CNMC.

• Meet or exceed hospital/department telephone etiquette standards.

• Answer the phone within 3 rings.

• Assume responsibility for any call answered to completion of request; ask permission to place callers on hold or transfer their calls; thank the caller for calling CNMC.

• Assist with interpreter services when possible.

• Maintain composure during difficult situations; exhibit sensitivity and good judgment when resolving patient problems and referr issues to the department manager .

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities

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Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance