Job Description
About The Role: The Patient Financial Services Coordinator 1 is responsible to assist patients or the parties responsible for their finances to organize and coordinate their financial obligations. This position is involved with the self- pay patient to discuss financial responsibility for in-patient and out- patient procedures. They assist the patient or their responsible party in creating and understanding a financial picture and developing solutions to meet their financial responsibilities. .
Schedule This is a full-time position, Monday through Friday, 40 hours per week.
What Your Primary Responsibilities Would Be:
• Responsible for quotes on procedure costs for True Self Pay Patients. (No Insurance)
• Responsible for answering the patient's questions regarding financial issues, payment options, medical coverage and assistance programs.
• Understand and update CPT codes associated with in–patient and out- patient procedures.
• Collect payment(s) for procedures and charges located in IDX.
• Responsible to update EPIC (facility system) so clinics can schedule procedures.
• Review accounts in IDX to determine if statements have gone out. Analyze if information should be sent to collections or charity write offs.
• Knowledge working with self-pay, Medicare, Medicaid and AHCCCS
• Understanding/compliance of HIPAA laws and regulations.
• Assist with monthly Crunch Report
• Perform related duties as assigned by supervisor.
• Maintain compliance with all company policies and procedures.
• Ability to work independently and to carry out assignments to completion within parameters of instructions.
The Successful Candidate Will Possess:
• High School Diploma or Equivalent
• 1 + years medical collections experience
• 1+ years customer service experience
• 1+ years medical office or hospital setting
• Prior experience with IDX/EPIC a Plus.
• Bilingual-Spanish/English preferred.
Employee Health Requirements: As a condition of employment, we require each employee to remain compliant with mandatory employee health (EH) standards. TB screening, Influenza, and Covid Immunizations or approved declinations are required for this role.